Refund policy
Cancellation
You may cancel your order within 2 hours of purchase. If you wish to cancel after that window, please contact us at trytaherdotcom@gmail.com and we will do our best to handle your request in time. Any changes to your address or order information can also be requested by reaching out to us directly.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. All damage and defects must be reported within 30 days of your order arriving.
If your item is confirmed damaged or defective, we will have a replacement issued and shipped immediately after evaluation.
For any return enquiries, contact us at trytaherdotcom@gmail.com
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
European Union 14 Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
Change of Mind
We do not offer refunds or exchanges for change of mind purchases, including sale and promotional offers such as Buy One Get One Free deals.
To help you make the right choice, we provide detailed product descriptions, specifications, and images on our website. If you have any questions before purchasing, our team is happy to assist at trytaherdotcom@gmail.com
Orders Delayed or Stuck in Transit
We do not issue refunds for orders that are still in transit or experiencing delays caused by the courier or customs authorities, as these are outside of our control.
If a shipment shows no movement for an extended period, we may offer a one-time replacement at no additional cost as a gesture of goodwill.
If you have any concerns about your order, please reach out to us at trytaherdotcom@gmail.com
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at trytaherdotcom@gmail.com